• When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process.

    If you selected an expedited shipping method, the processing time is 1-2 business days.

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here.

    Please keep in mind that Delivery Timeframe begins calculating once order has shipped from the warehouse.

  • Can I cancel an order?

    Our system is designed to process and ship orders as quickly as possible. We are not able to modify or cancel an order once it has been placed. You are welcome to return items you no longer wish to keep once they have been received.

  • How do I return an item?

    If the item(s) your returning meet out return policy, please click here to create a return and receive a shipping label.

  • How do I check the status of my return?

    Please visit our Order Status and Returns Page by clicking here.

    Please not that all returns take 7-10 business days to complete from the day our facility receives it.

  • How do I submit a warranty claim?

    If you believe your item to be defective, please click here to review our warranty policy and start a claim. 

  • How do I check the status of my warranty claim?

    Once we receive your email, a warranty coordinators will reach out to you with the next steps to get your claim processed via email.

    Warranty claim shipments sent in without prior approval will be returned to sender. Please allow up to    7-10 business days for your claim to be received and processed.

  • How do I contact custmer service?

    We hope you can locate the answer to your question online using our FAQ's. If you would still like to contact customer service please click here.

    We also have additional links at the bottom of every page you might find helpful.

  • Do loyalty members receive Free Returns?

    We offer free returns to our loyal members on all eligible purchases (excluding returns from Canada) made online within all 50 U.S. states, and APO/FPO addresses.

    Please click here to review our return policy and start your return. 

  • How do I become a loyalty member?

    You can join the Quicksilver loyalty program in-store or online by clicking here

  • Do promo codes expire?

    Each promo code has unique restrictions and guidelines. Please refer to your specific promo code terms and condtions.

  • Do promo codes have restrictions?

    Each promo code has unique restrictions and guidelines. Please refer to your specific promo code terms and condtions.

  • Where do I enter my promo code?

    The promo codes can be entered on the Shopping Cart page under the Enter Coupon Code or Loyalty Voucher tab.

  • How do I know what size I need?

    We have updated our Sizing Charts to give you the ability to understanding sizing before placing an order.

  • Why was an item cancelled from my order?

    Orders or parts of an order may be cancelled by our system for various reasons.

    Possible reasons include: We are unable to ship to the address provided, your item has become unavailable at the time of packing, or we are having difficulty processing your payment information.

    If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be billed for any cancelled item(s)/ order.

  • How do I check the status of my warranty claim?

    Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed via email. Warranty claim shipments sent in without prior approval will be returned to sender.

    Please allow up to 7-10 business days for your claim to be received and processed.

  • How do I exchange an item?

    Unfortunately, we are unable to create exchanges. If you would like to create a return please click here for all return details.

  • What is your return policy?

    We’ll gladly accept merchandise purchased on quicksilver.com for return as long as the item(s) meet our return guidelines.

    Please visit our Returns Page for guidelines and additional details by clicking here.

  • Can I ship my order to a PO BOX?

    We do ship to US PO boxes, APO/FPO addresses. Orders shipping to US PO Boxes & APO/FPO addresses are limited to only a Standard shipping method. UPS Ground or Expedited shipping methods are unavailable at this time.

  • What if there’s a problem with my shipment?

    If you are experiencing an issue with your shipment please contact customer service for assistance by clicking here.

  • How can I change my shipping address?

    Our system is designed to process and ship orders as quickly as possible. Unfortunately, once an order is submitted any subsequent changes cannot be made.

  • How do I check my order status?

    Please visit our Order Status and Returns page by clicking here to check your order status.

    Please Note: Orders placed with a standard shipping method will take 2-3 business day to process. If you selected an expedited shipping method, the processing time is 1-2 business days.

  • What are your shipping rates?

    Shipping rates vary from time to time and can change depending on carrier delays and holiday volume. For the most updated shipping rates please click here.

  • Is your site secure?

    Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process.

    Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information.

    To further ensure your security, we use state of the art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.

  • Am I charged sales tax?

    US Sales Tax

    State laws require that we charge applicable sales tax on orders shipped to the following states:

    Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia, Washington, West Virginia, Indiana, South Dakota Tennessee, Vermont, and Canada.

    We do not charge sales tax on the purchase of Gift Certificates. However, items purchased with Gift Certificates will be taxed if shipped to the states mentioned above.

  • How do I redeem my gift card?

    E-Gift Cards are only redeemable online. Physical Gift Cards are only redeemable at retail store locations within the United States.

  • How do I purchase a gift card?

    If you would like to purchase an e-gift card please click the link here.

    Physical gift cards may also be purchased in-store. To locate a store near you please click here.

  • When will I be charged for my order?

    Online purchases are not billed until they are confirmed as shipped. A temporary authorization hold is placed on the card at the time of check out then charged once your order has shipped.

  • How does Afterpay work?

    Please see all Afterpay details by clicking here.

  • What payment methods do you accept?

    The following payment options are excepted online. Credit cards are required to have a US billing address.

    American Express Discover MasterCard Visa Gift Cards Afterpay