WARRANTY

WARRANTY

• Warranty Policy - Wetsuits

  Boardriders warrants wetsuits to be free of defects in material or workmanship when purchased from an authorized dealer. Please click here to review our wetsuit warranty policy and coverage time frames.

  Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products. Repaired or replaced products are covered for the remainder of the original warranty

  To Initiate A Warranty Claim

  Please contact warranty.usa@boardriders.com. When doing so, please include:

  • Your name
  • Product number/Color/Size
  • Brief description of the issue that you are encountering with the product
  • Photos of the defective area
  • Copy of the original proof of purchase

  Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed. Warranty claim shipments sent in without prior approval will be returned to sender.

  Shipping

  Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer. Boardriders is not liable for any items lost in transit For international warranty claims, please email warranty.usa@boardriders.com.

• Warranty Policy - Apparel

  Warranty Policies

  Boardriders warrants all apparel to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The apparel warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. If a Boardriders product is found to be defective after inspection by a warranty technician, Boardriders will repair or replace the product with an existing comparable model at the technician’s discretion. Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products. Repaired or replaced products are covered for the remainder of the original warranty

  To Initiate A Warranty Claim

  Please contact warranty.usa@boardriders.com. When doing so, please include:

  • Your name
  • Product number/Color/Size
  • Brief description of the issue that you are encountering with the product
  • Photos of the defective area
  • Copy of the original proof of purchase

  Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed. Warranty claim shipments sent in without prior approval will be returned to sender.

  Note: Facemasks do not carry a manufacturer warranty. If you're experiencing an issue with a facemask, please contact our customer service team.

  Shipping

  Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer. Boardriders is not liable for any items lost in transit For international warranty claims, please email warranty.usa@boardriders.com.

• How do I check the status of my warranty claim?

  Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed via email. Warranty claim shipments sent in without prior approval will be returned to sender.
  
  Please allow up to 7-10 business days for your claim to be received and processed. If you have not received an update on your warranty claim, please reach out to warranty.usa@boardriders.com.

• How do I submit a warranty claim?

  If you believe your item to be defective, please see how to start a claim below.

  To Initiate A Warranty Claim

  Please contact warranty.usa@boardriders.com. When doing so, please include:

  • Your name
  • Product number/Color/Size
  • Brief description of the issue that you are encountering with the product
  • Photos of the defective area
  • Copy of the original proof of purchase